Ganell Tubbs

Customer Operations Professional | SaaS & Enterprise Software | AWS Cloud Specialist

Contact Information

Little Rock, AR 72204 | 501-960-3293 | gtubbs501@gmail.com

Professional Experience

Customer Outreach Specialist (Contractor) - PointClickCare, Remote (Nov 2023 - Present)
Onboarding Specialist - Exalt Academy Tech Solutions Inc., Remote (Jan 2021 - Dec 2023)
Customer Success Manager - eLearning Innovations, Remote (May 2015 - Dec 2020)
Technical Support Specialist II & III - Pulaski Technical College, Remote (Aug 2008 - Apr 2015)

Education

Associate of Applied Science in Computer Networking Technology - Remington College, Little Rock, AR (Aug 2006 - Jun 2008)

Key Skills

Customer Onboarding & Success
SaaS Business Models & Implementation
Process Optimization & Data Analysis
CRM Systems (Salesforce, Gainsight, Salesloft)
Learning Management Systems (Canvas LMS, 360Learning, Google Classroom)
Ticketing Systems (JIRA, Zendesk, Freshdesk)